Corporate Social Responsibility
Holiday World Hotels is an organisation formed by family businesses which are performance-driven and based on core values. This group has a goal: to be profitable and prestigious while still maintaining a sense of responsibility regarding its human team, and the environment and society that surround it.
Holiday World Hotels envisions sustainable expansion that enables it to tackle investments, in addition to ensuring our success through understanding and responding to the needs of our clients, providers, employees and citizens.
Holiday World Hotels mission is to reach levels of leadership in international tourism by using our different motivational factors, through the providing of a distinguished, quality service associated with responsible actions, and by continuing to be honest when it comes to carrying out our functions.
This is why Social Responsibility is, and has always been the fundamental issue at the heart of the company since its foundation. This premise guides the company's future business. We have a duty to the society in which we live and we are aware of its problems. Therefore, we have various commitments:
OUR COMMITMENT TO OUR EMPLOYEES Our organisation attributes its success to the maintaining of policies by all its members and it recognises the excellent performance of its employees and their focus on the achievement of a common goal. That's why the EFR Project (Responsible Family Business project in English) is our code of conduct in itself.
OUR COMMITMENT TO OUR CLIENTS The Grupo Peñarroya is a company based on service. We put ourselves in the client's position, we understand the market's demands and we act with flexibility. Our commitment to quality and safety has been crucial in our continued growth and success in our society.
OUR COMMITMENT TO OUR PROVIDERS We are committed to establishing and maintaining relationships which are mutually beneficial to our commercial associates and providers, and to making them active participants in the company's successes through the social benefits.
OUR COMMITMENT TO THE INSTITUTIONS We participate in a constructive manner with the Institutions in order to have better legislation, regulation and agreements which enable us to improve our businesses. We maintain collaboration agreements with different entities, both private and public, which allow us to generate diverse benefits.
OUR COMMITMENT TO THE ENVIRONMENT As an organisation dedicated to the provision of services, we understand that the environment constitutes the basis of this, meaning it is essential for future growth. Therefore, we are committed to sustainability and the respecting of the environment in the following areas:
1. Exhaustive compliance with the law, in addition to participation in programmes that pick up on measures that are outwith the law. 2. Waste Management. 3. Energy Saving: We are focussed on promoting the saving of energy and water, the use of clean energy, and cogeneration. 4. Sustainable Construction: Since the beginning of its projects, the Grupo Peñarroya has always considered natural integration with the environment to be important, as well as respecting our natural setting. 5. Training: Creating a work atmosphere favourable to the promotion of respect towards the environment through the training and motivation of staff. 6. Information: In order to effectively implement the environmental measures within the organisation, the active participation of company members and our clients is required.
OUR COMMITMENT TO SOCIETY We are citizens of all the towns in which we work and, as individual citizens, we have a social responsibility to support the health, education and well-being of the community. The plans of action in this regard are as follows:
· Creation of employment · Promotion of local development · Donations and other benefits
OUR COMMITMENT TO SHAREHOLDERS We will protect the interests of shareholders and keep them constantly informed.
EVERYONE'S COMMITMENT Costa del Sol has a unique natural environment that needs to be conserved and protected if we are to continue enjoying it. Therefore, a fundamental part of Holiday World's corporate social responsibility program is an environmental commitment.
We work tirelessly to remain at the cutting edge of this field by implementing cogeneration systems, using renewable energies and continuously working on new energy efficiency and water saving policies.
Training and raising awareness among the staff of the complex play a vital role in achieving this important objective, along with publicising our ecological commitment among our guests. A clear example of this is the current environmental awareness campaign entitled: "We are all responsible at HW; help us".
We use this campaign to publicise our corporate social responsibility commitment and work, and we take advantage of these pages to request everyone (guests, suppliers and employees) to work with us to make rational use of resources. By working together we will be able to minimise the environmental impact that a large hotel complex can cause.
Very simple gestures like showing instead of bathing, turning off the lights and air conditioning when leaving the room and only serving yourself as much food as you're going to eat can seem small, but if we all do them we can contribute to more sustainable and responsible management.
HOLIDAY WORLD RIWO HOTEL REVIEWS
Fernando booking | |
"EXCELLENT HOTEL" - A lot of activities and entertainment. Very friendly staff (particularly Carmen Nerea in reception). Quality food and a great choice available. Snacks and food at the pool were included. Great heated swimming pool in the spa.
Eduardo Martin Novo facebook | |
Great hotel for relaxing and unwinding, we were there from 8-15 September, really enjoyed it.
Mancris l tripadvisor | |
"AN EXCELLENT CHOICE..." This is the first time that I've written a review about a hotel, but as a regular user of this website, I would like to tell you about my experience (from the 28th of August up to yesterday) at this hotel in Benalmadena.
I have to confess that I had a few fears when I booked because I'd read things other people had written, saying there were queues to eat, order drinks at the pool bar (and that the food there quickly ran out), that the pool water was dirty and the rooms were old, that you have to pay for almost everything...
I've spent the last 6 days wondering if I'm in the same hotel as the people who had written all of that, or if I'd read their reviews wrong.
The hotel is extremely clean and our room is cleaned every day, the food is excellent, and I think the longest I've had to wait for a drink was three minutes. The pool's water is crystal-clear and at the perfect temperature. My 2 and a half year old son had a great time. The pool has a sloped floor so he could go in as far as he liked.
There was entertainment for adults and kids practically. Everything was well-organised. Receptionists were always smiling and helpful, and the two requests we made were fulfilled with absolutely no problem at all.
There was hot food at the pool bar from almost morning until dinner, and yes, the plates and cups are plastic. I thought this was a sensible idea as you're at a swimming pool with lots of kids (and adults) walking around barefoot. I don't think anyone wants to cut their feet on broken glass.
If I have one complaint about my stay at the hotel, it's that our room was a bit noisy due to the Polynseia's show (it's next door and I think it got too loud one night), but when I said this to reception they moved us to a different room the next day where you couldn't hear anything.
I must seem like I'm getting paid commission for this, but it doesn't seem fair to say certain things when they aren't true. For me, it was a great choice to pick this hotel, although I almost didn't after reading a few reviews.
For people with kids: you have to visit!!
Demetrio P, Huelva tripadvisor | |
"WONDERFUL" we arrived at the hotel on the 5th and left on the 7th. This was a fantastic hotel in every sense of the word: lovely room, excellent food and drink, friendly staff (Laura in reception, Pilar the waitress, Jasmin, Dani and Leti on the entertainment team). We went to the Beach Club which was amazing. We had a fantastic time. We would definitely visit this hotel again and go for more day next time.
Azahara_BL, Málaga tripadvisor | |
"HOLIDAY PALACE RIWO" I'm a regular visitor to the Holiday Riwo's spa and I have to say that it's fantastic but above all, the girl at the entrance desk is incredibly welcoming. I think her name is Carmen. She's lovely. I hope to be back soon and that she's there, or at least somebody as friendly as her.